Handling complaints

We aim to provide you with the best possible service. If, despite this, you have a complaint about a current agreement or transaction, please send your complaint to us:

by mail to the following address:

ABN AMRO Bank (Luxembourg) S.A.
Attention: Compliance Department 
46, avenue J.F. Kennedy 
1855 Luxembourg-Kirchberg 
Luxembourg 

by e-mail to:

contactform@lu.abnamro.com

by phone or fax to:

Tel: +352 2607 - 1 
Fax: +352 2607 2999

If you believe that ABN AMRO Bank (Luxembourg) S.A. has not offered a satisfactory response or solution to your complaint submitted as detailed above, you can file a complaint with the Bank’s regulator the Commission de Surveillance du Secteur Financier (CSSF) in order to obtain an out-of-court resolution  with our bank.  The CSSF may assist you in order to settle amicably all claims with our Bank. For this purpose, in order to file a dispute resolution request, you may contact the CSSF either (i) by post, addressed to the Commission de Surveillance du Secteur Financier, 283 route d'Arlon, L-1150 Luxembourg or (ii) by e-mail at the following address: reclamation@cssf.lu. Please note that any such filing shall be made within one year following your complaint to us. More information on the out-of-court resolution as well as the text of CSSF regulation 16-07 on out-of -court resolution of complaints can be found on the following link: http://www.cssf.lu
 
As stipulated in its General Banking Conditions and unless agreed otherwise, the relationship between ABN AMRO Bank (Luxembourg) S.A. and its clients is governed by Luxembourg law.